We use Parcel Force for all UK/Domestic items. When your order has been picked and packed, your goods are shipped by Parcel Force. These services require a signature from you, the customer (or authorised person on your behalf). If there is no-one there at the time of delivery, they will leave a card to inform you of the attempted delivery and what to do next. Courier delivery also requires a signature unless you add specific ‘Safe Place’ instructions such as ‘Leave in porch’.
You should inspect the parcel at the time of delivery to ensure that it has not been damaged in transit and refer you to the terms and conditions. By placing an order with us, you are accepting these conditions of carriage.
Delivery Charges
| Royal Mail | 24 or 48 Hour Tracked | £5.95 |
| Northern Ireland | International Shipping | £11.50 |
| Free | Orders over £100 | £0.00 |
Terms of Delivery
If the item is in stock we will despatch your order within 48 hours of the payment clearing. ExcelMed Supplies will not be responsible for any loss whatsoever in the event of late delivery of goods. Late delivery will not be accepted as a breach of contract.
- Goods are delivered Monday to Friday excluding bank holidays. Saturday deliveries are available to some areas at extra cost, please enquire for details.
- If the goods are in stock, and you place your order before 3pm we will endeavour to despatch your order within 48 hours.
- If the goods are out of stock you will be informed, and they will be sent on to you when they arrive into stock.
- If the order is split into more than one consignment, you will be charged the full delivery rate on the first consignment, but you will not be charged for delivery on the balance of the order.
- If you require a delivery outside the UK mainland please contact us first, we are happy to quote for delivery to any address.
- All deliveries need to be signed for upon receipt.
- Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
- International orders are subject to local taxed and fees. Orders outside the UK will not be charged UK VAT.