Privacy & Cookie Policy

Introduction
Excel Med Supplies (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you interact with us as a customer, supplier, employee, or website visitor.

Data Controller
Excel Med Supplies is the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Contact Details:
Excel Med Supplies
2 Park Place, Robey Close, NG15 8AA
Tel: 01157788888
Email: info@excelmedsupplies.co.uk
Website: www.ExcelMedSupplies.co.uk

Personal Data We Collect
We may collect and process the following categories of personal data:
• Identity Data: Name, job title, organisation, date of birth (if required).
• Contact Data: Address, email, phone number.
• Order & Transaction Data: Purchase history, payment details, delivery information.
• Account Data: Login credentials, preferences, communication history.
• Medical Supply Requirements: Only where necessary to fulfil specific product needs (not medical records).
• Employee Data: Payroll, HR, training, and compliance information.
• Technical Data: IP address, browser type, cookies, and analytics when visiting our website.

How We Use Your Data
We use personal data for the following purposes:
• To process and deliver customer orders.
• To communicate with clients, suppliers, and stakeholders.
• To comply with legal and regulatory obligations.
• To manage customer accounts, billing, and payments.
• To provide customer service and respond to enquiries.
• To send updates about products and services (where consent is given).
• To monitor website usage and improve digital services.
• For recruitment, HR, and employee management.

Lawful Basis for Processing
We process personal data under the following legal bases:
• Contract – to fulfil customer orders, supplier contracts, and employment contracts.
• Legal Obligation – to comply with healthcare regulations, tax, and employment law.
• Legitimate Interests – for business administration, improving services, and fraud prevention.
• Consent – for marketing communications and optional data uses.

Sharing of Personal Data
We do not sell or rent personal data. We may share data with:
• Logistics & Delivery Partners – for fulfilling orders.
• Payment Providers & Banks – for secure payment processing.
• Regulators & Authorities – where legally required.
• Professional Advisors – such as accountants, auditors, and insurers.
• IT & Cloud Service Providers – for secure system hosting and backup.
All third parties are required to respect the security of personal data and process it in compliance with the law.

International Data Transfers
Where personal data is transferred outside the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).

Data Retention
We retain personal data only as long as necessary:
• Customer and supplier data: up to 7 years.
• Employee data: as required by law.
• Marketing data: until consent is withdrawn.
• Website cookies: according to our Cookie Policy.

Data Security
We implement technical and organisational measures to protect data, including:
• Encrypted systems for storage and transfer.
• Role-based access controls.
• Staff training in data protection.
• Regular audits and reviews of security practices.

Your Rights
Under UK GDPR, you have the following rights:• Right to be informed
• Right to access data
• Right to rectify inaccuracies
• Right to erase data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with the ICO 

To exercise these rights, contact us at info@excelmedsupplies.co.uk.

Cookies & Website Data                                                                                                  Our website uses cookies and tracking technologies to enhance user experience, analyse site performance, and deliver relevant content.

Updates to This Policy
This Privacy Policy is reviewed annually and updated where necessary. The latest version is
always available on our website.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
Excel Med Supplies
2 Park Place, Robey Close, NG15 8AA
Email: info@excelmedsupplies.co.u